Aftersales Service Manager

Aftersales Customer Service Manager

Salary 33K-38K + 4,800 car allowance, 37.5 hours per week, pension, 25 days holiday

To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service based role, involves visiting customers, account management, arranging service visits for engineers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits.
• Typically office based with occasional customer visits
• Customer relationship and account management, proactively maintaining relationships with customers
• Visiting customers post sale of machinery solutions
• Quotes & followup
• Ensuring spare parts are delivered on time
• Working with Head of Engineering to enure service visits are scheduled timely.

The company

An innovative designer and manufacturer machinery in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Customer service and account management experience
• Ideally a background in spare parts and aftersales service in an engineering or machinery company ideally.
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Likely to have experience as; aftersales manager, customer service manager, spares manager, account manager or similar

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.