Service Coordinator / Service Manager - Kings Norton

Salary 35K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
Typically office-based with occasional customer visits
Customer relationship and account management
Visiting customers post-sale of machinery solutions
Quotes & followup
Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

Service coordinator or service manager within an engineering environment
Ideally, a background in spare parts and after-sales service
Full driving licence and willingness to travel to customers as required
Excellent organisation and communication skills
Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar

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